If that's the case, have you considered posting in the forum's scam accusation board with evidence? I'd encourage you to do so if getting your money back is something you want. E-Coin/Wirex doesn't really have a great reputation when it comes to customer support and relations but as a service provider they sure as hell care about their public image. If they're indeed holding your funds hostage and aren't responding to your inquiries then this is absurd. Handling user funds responsibly is their one job and if they aren't doing it right pressuring them by going public might get your issue fixed faster.