Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
Yankee (BitInstant)
on 29/03/2013, 22:29:29 UTC

The 3 transactions are;

18fd101a-2682-4b1b-8543-910fb6a2d88a

3a9419a2-9c02-41a8-b3d9-37a900fe4cb6

ac18e731-6bff-4277-8199-c8d73d06468d (This is the one I'm thinking didn't show up at Mt.Gox)


Thanks

P.S. I had a couple friends have 100% success at the same time my transactions took place so it appears to be random. Hopefully it gets fixed, we love the convenience!

Hey!

This is exactly my point. We do our best to resolve everything, but its very difficult. I asked you to find me orders unresolved, not to prove a point, but to actually resolve them!

Ok here goes:

QuoteID   ac18e731-6bff-4277-8199-c8d73d06468d
OrderID   950fc245-9ae6-470b-bbc3-3bceb8519445
Processed: APIResponse   {u'return': {u'xfer': u'63fa361c-93e7-4851-b999-6e22b7967220', u'amount': {u'value_int': u'48005000', u'currency': u'USD', u'display_short': u'$480.05'

QuoteID   18fd101a-2682-4b1b-8543-910fb6a2d88a
OrderID   3a7ee5cd-5bc2-463f-83a3-16b08cb4dd64
Processed: APIResponse   {u'return': {u'xfer': u'cd76d5f6-bc0a-47f5-a986-6cdb4aa80e13', u'amount': {u'value_int': u'48005000', u'currency': u'USD', u'display_short': u'$480.05'


QuoteID   3a9419a2-9c02-41a8-b3d9-37a900fe4cb6
OrderID   779c6f77-f5ab-4fc9-b4dd-7fd6cda1ff95
APIResponse   MTGOX-USD-XXXXX-XXXXX-XXXXX-BB405
FundsSent   480.05

For that last one, we emailed you a MtGox code (not sure why), if you did not redeem it then it either cancelled or our account did.

Confirm with me you did not, and Ill do a manual transfer into your account.


Hi, I paid a boleto from Brazil and already received an email from zipzap confirming the payment, but I still didn't see the money on mtgox. I thought was one hour after the confirmed payment to receive the money. Please refund the fee.

Order Id: 5fe0295f-fddb-4e89-8ff1-5b3be45a6b96

Wait an answer.

Hey, this processed!

Yankee could you check out this order its been a couple days since I paid it and I still haven't received the money in my account.

OrderID: 65bea56c-6185-4889-ac36-b5ad8f9edfe1

Yes, we emailed you a MtGox code on March 26 ending in APP6P-7EC8D

Did you get it?