Just thought I'd update here on my repair process with my Batch 23 Antminer S9.
It arrived last week and this week 2 boards stopped operating. I contacted bitmain and was told to return the unit to Hong Kong as per usual. After I complained about the shipping cost being too high bitmain offered to cover the return shipping. So far I must say the service is excellent and did not expect this from bitmain due to the high complaints about warranty. I was pretty shocked when they said they would pay for all round shipping. Great service so far and really gives me hope that they still care about customers.
I hope other people dealing with repairs get the same treatment as this
That is stunning I have never read this from anyone but you.
I'd assume people would usually want to keep it on the down low but I felt the community should know. If you would like proof I'd be happy to provide it to you in a PM Philip. The reason I won't provide it here as it has sensitive information but will be happy to show it to a trusted member.
Edit: I've purchased 18 Antminer S9's in the past 2 months so maybe that has something to do with it ? I don't know just an idea
WOW lucky on u free posting all around. But as long as the warranty process is good and fast..i dont mind pay shipping. its been hellaaa shipping back and forward for s9 hashboard B13 for last 3 months to HK. So far good warranty service.