Don't waste your time with these people. Absolutely horrible customer service. Site never works. I patiently work with them for a week and they had one excuse after the other. The problem was never resolved.

I thought I would give them another try a month later. The exact same thing.  It wasn't a large amount but it was for my daughters birthday. There are enough bitcoin debit cards out there now not to have to put up with this type of service and aggravation.

Save yourself a headache and avoid them.