the ticketing system seems to be dead, isn't sending any emails - and no responses.... raised two - no email notification of ticket number, no way to follow up.
Strange. It looks like at least one other person that chimed in here was also having trouble with it. Last month when I was trying to submit tickets, I never got the emails confirming submission after submitting the form and arriving at the landing page telling me to expect email and to update with the links sent there. At the time, I attempted to send the request a few times with separate email addresses (2 different domains that I confirmed were working and receiving messages from others), and I even tried using different browsers. Nothing ever came through.
Anyway, should I try to resubmit a ticket there now then? I sent a follow up personal message your way here, so whichever is easier for you, just let me know.