Make sure that your "Account Balance" has at least a small amount of Ether. If empty, use shapeshift.io or other sources of funding to add a balance.
Proceed to claim the refund By filling in the "Send Transaction" form:
### To Address: where you want to receive your refund to.
### Amount to Send: Make sure to select ICR as token on the right side dropdown.
### Amount to Send: click "Send Entire Balance" - make sure the amount displayed is not 0.
### Gas Limit: make sure to select at least 100000 here
Send the transaction, done

whether it can be sent to the address excange again? because I've been doing all the instructions, and then I send it to the address eth excange, but I do not see my eth balance there (excange)? but I could see the transaction history