I think you may be having one of those email problems where your email provider is having trouble receiving emails from support@iconomi.net check your SPAM folder and any other folder. When you perform an ICO withdrawal request based on what *I* experienced you should receive an email with the subject line of:
Confirm your transfer of ICN tokens
And the body of the email should read:
Hi!
A request to withdraw xxx,xxx ICN tokens from your ICONOMI ICO account to address 0xfdfxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx6d was just made.
If you did not request this withdrawal, immediately contact support@iconomi.net.
To confirm the transaction, click on the CONFIRM NOW below.
Also, as a computer engineer that spends time resolving computer problems for my clients I would like to share email problems that some of my clients have experienced particularly with Yahoo email services where the problem is that they can't receive an email from a particular email address, somehow that email never arrives to their inbox and no its not in the spam folder either or blocked in anyway.
A problem of this type that I personally experienced was when my father was performing a mortgage refinancing and Bank of America wanted to send a few contract papers by email and he had given them his AOL email address, for the Love of God that email never made it to his AOL inbox, SPAM folders or any other folders, with the Rep on the phone I guided Bank of America through the process of re-checking the email and re-sending test emails and it never made it, I had to create my father a new email using my own company's domain name and finally he was able to receive the email that he couldn't get under AOL.
So with all that said, what is your Email provider, is it Yahoo, AOL, other? If so, you might be experiencing the same issues I have seen from others from time to time and specially at no fault to ICONOMI since ICONOMI, or should I say ICONOMI's autoresponder is trying to send you the email but for some reason its not making it into your inbox in any shape or form, in that case I would advice you to create a new GMAIL email since that's the one that I use for these purposes and GMAIL has never failed me once, personally I think GMAIL to be the best free email service provider and Yahoo being one of the worse ones next to AOL and others.
I haven't tested HOTMAIL/outlook but I suspect that it might be inline with Yahoo's performance (i might be wrong there, but I would still use GMAIL for ICONOMI and other ICO, etc).
Finally, do a global search for the term: ICONOMI on your email inbox to see if you can find the email confirmation. Also, make sure your email INBOX page is sorted by date order (new ones first, oldest ones last), there was a client of mine that was complaining that she wasn't receiving an important email and it turns out that she had inadvertently sorted her email Inbox in alphabetical order (by clicking on the subject tab) rather than by date order (by clicking on the date tab -- also repeat clicking on the date tab toggles between first -> last and last ->first that's one thing to keep in mind).
The email you receive from ICONOMI should look more or less like the following email I received when I did my own ICO withdrawal approx 5 days ago successfully:
Confirm your transfer of ICN tokens
And the body of the email should read:
Hi!
A request to withdraw xxx,xxx ICN tokens from your ICONOMI ICO account to address 0xfdfxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx6d was just made.
If you did not request this withdrawal, immediately contact support@iconomi.net.
To confirm the transaction, click on the CONFIRM NOW below.
Also, as a computer engineer that spends time resolving computer problems for my clients I would like to share email problems that some of my clients have experienced particularly with Yahoo email services where the problem is that they can't receive an email from a particular email address, somehow that email never arrives to their inbox and no its not in the spam folder either or blocked in anyway.
A problem of this type that I personally experienced was when my father was performing a mortgage refinancing and Bank of America wanted to send a few contract papers by email and he had given them his AOL email address, for the Love of God that email never made it to his AOL inbox, SPAM folders or any other folders, with the Rep on the phone I guided Bank of America through the process of re-checking the email and re-sending test emails and it never made it, I had to create my father a new email using my own company's domain name and finally he was able to receive the email that he couldn't get under AOL.
So with all that said, what is your Email provider, is it Yahoo, AOL, other? If so, you might be experiencing the same issues I have seen from others from time to time and specially at no fault to ICONOMI since ICONOMI, or should I say ICONOMI's autoresponder is trying to send you the email but for some reason its not making it into your inbox in any shape or form, in that case I would advice you to create a new GMAIL email since that's the one that I use for these purposes and GMAIL has never failed me once, personally I think GMAIL to be the best free email service provider and Yahoo being one of the worse ones next to AOL and others.
I haven't tested HOTMAIL/outlook but I suspect that it might be inline with Yahoo's performance (i might be wrong there, but I would still use GMAIL for ICONOMI and other ICO, etc).
Finally, do a global search for the term: ICONOMI on your email inbox to see if you can find the email confirmation. Also, make sure your email INBOX page is sorted by date order (new ones first, oldest ones last), there was a client of mine that was complaining that she wasn't receiving an important email and it turns out that she had inadvertently sorted her email Inbox in alphabetical order (by clicking on the subject tab) rather than by date order (by clicking on the date tab -- also repeat clicking on the date tab toggles between first -> last and last ->first that's one thing to keep in mind).
The email you receive from ICONOMI should look more or less like the following email I received when I did my own ICO withdrawal approx 5 days ago successfully:
I have checked my spam filter repeatedly. Not there. I also logged in through web email to see if it was being filtered at the provider level. No filter there.
I have alternate emails I can use but cannot change my email on the Iconomi website. I asked support to send me the link manually since I did get one response back from them Friday to check my spam filter. They have chosen to ignore all subsequent requests for help.
I've worked in customer services before and not responding for over 72 hours is unacceptable. I am serious about complaining to the SEC. I'm sure there are US based investors in Iconomi.
Thanks for your attempt at help, but I need Support to help me at this point which they refuse to do.