This message is in regards to order ID (930f1529-b982-4d6e-9660-fe881d8077ce).

This was an order that was paid for on January 30.  My order was finally manually processed on February 25 as seen in the blockchain ( http://blockchain.info/address/13obg4XtRByB48PFB5Hxpt3fT4ftUa4YpP ) but I only received 9.94094 BTC. The amount of BTC I should have received should have been around 15.175 BTC. According to the Bitinstant policy, "We always give you the BTC at time of your deposit, and if the issue was our fault we always refund fees."  I placed another order with you guys the next day for the same amount order ID (0a7d1d2c-0e47-4aaa-960a-200df94d35d5) and received (13.77299 BTC) after the Bitinstant fees.  I have sent several messages to support Gareth, and Seth that have been unanswered after months of contacting them. You guys need to  stand by your own policy, especially now that BTCs have risen in price exponentially.
Thanks.