Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
chemdog
on 02/04/2013, 04:31:22 UTC
First off, the confirmation email you guys sent me clearly states: "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order" So why I'm now being directed to enter in a code is beyond me..

Secondly, MtGox support told me to try entering that code LONG before I had even created my account here, let alone posted that info. So if someone did steal my code or whatever, it surely wasn't from my posting that reply because when I tried to use it before, long before I had posted any of that information here in these forums, it gave me the same error message, and I have not posted it anywhere else. Just in emails to MtGox support.

Ok, give me 24 hours. I will find the account that redeemed it and freeze it.
Approaching 3 weeks even with Rachel saying tech support did a manual transfer

$35 Dwolla USD -> mt.gox USD
Order ID: 027f09d3-2aa7-4307-8e67-26cd2bb7be51
The message: Dwolla failed verification - unable to locate

Dwolla paid out but still no funds at mt.gox, no emails either other than the Dwolla confirmation.

Processed!

Please do the same for me! I have the exact same problem!!