Re: 🌟🌟🌟🌟🌟 [ChronoBank] 🌟🌟🌟🌟🌟 ICO is live! 🌟🌟🌟🌟 Join Now! 🌟🌟🌟🌟🌟
Hi ChronoBankers,
I'd like to share my PM to Chronobank_Community after they've resolved some hiccups with my ICO buy-in.
This was what happened:
Hello, I am passing this along to the team. Please PM me here if anything changes in the meantime, thank you.
Chronobank_Community (CC) picked up my complaint soon after it was posted. This was followed up with numerous PMs where CC promptly kept me up to date after passing my info to the tech team. CC apologised for inconvenienced caused and repeatedly reassured me that it will be sorted out. At one point, when there was no development after a while, and I was just waiting (not putting pressure on them) CC PMed me saying Hi again just letting you know we didn't forget you. It's going to get fixed, thank you for your patience.
Finally, I was informed that they had to do this manually and I received my TIME tokens plus 30% bonus (after that period had passed, as promised).
Then I pointed out that when they did the allocation manually, it was based on current ETC/BTC conversion rate, which worked out to my disadvantage.
CC reverted to their team and sorted that out to reflect the conversion rate at time of transaction instead.
The difference involved was a small amount, and they did it nevertheless. What impressed me was the very professional way CC and the team handled this customer support - at a level Ive not experienced even from established corporations, not to mention any and all other ICOs and crypto projects.
Way to go! Youve set the bar very high for others!
PS.
While waiting for them to settle my buy-in via ETC, I opened another account to buy in with BTC. Now Im patting my back for that decision
. This team/project is a class of its own!
I'd like to share my PM to Chronobank_Community after they've resolved some hiccups with my ICO buy-in.
Quote
All good. I want to thank you & your team very much for taking customer support so seriously and professionally. Hiccups are unavoidable. What's important is how you handle them. I have participated in many ICOs and other blockchain projects and have ran into similar or more serious issues. None, I repeat, NONE handled them as well as you did. You could not have handled it any better and this in itself instills a ton of confidence in this project. Way to go!!
This was what happened:
I paid with ETC, but TIME balance still shows zero after 3974 confirmations.
Any problems?
Any problems?
Hello, I am passing this along to the team. Please PM me here if anything changes in the meantime, thank you.
Chronobank_Community (CC) picked up my complaint soon after it was posted. This was followed up with numerous PMs where CC promptly kept me up to date after passing my info to the tech team. CC apologised for inconvenienced caused and repeatedly reassured me that it will be sorted out. At one point, when there was no development after a while, and I was just waiting (not putting pressure on them) CC PMed me saying Hi again just letting you know we didn't forget you. It's going to get fixed, thank you for your patience.
Finally, I was informed that they had to do this manually and I received my TIME tokens plus 30% bonus (after that period had passed, as promised).
Then I pointed out that when they did the allocation manually, it was based on current ETC/BTC conversion rate, which worked out to my disadvantage.
CC reverted to their team and sorted that out to reflect the conversion rate at time of transaction instead.
The difference involved was a small amount, and they did it nevertheless. What impressed me was the very professional way CC and the team handled this customer support - at a level Ive not experienced even from established corporations, not to mention any and all other ICOs and crypto projects.
Way to go! Youve set the bar very high for others!
PS.
While waiting for them to settle my buy-in via ETC, I opened another account to buy in with BTC. Now Im patting my back for that decision
. This team/project is a class of its own!