err0r_1...I know you had been speaking with Charlie a bit but if you can provide me with your order # I will make sure a formal ticket is submitted for you so you don't fall through the cracks.

dangil...can you provide me with anymore details about your order and the problems you experienced, if any? 

theFed...support is looking at your issue and I am hoping to have a resolution for you sometime today.  Thanks for your patience!

BitInstant Support