could any one tell me, how to give a non-exist tracking number to our customers?
Like this?
http://www.cn.dhl.com/en/express/shipping/ship_online.htmlWhat is DHL Web Shipping?
DHL Web Shipping is the online shipping solution that helps you manage express shipments. You can print labels, schedule courier pickups, store addresses, track your shipments and much more.
If speed and accuracy is what you need, DHL Web Shipping will streamline your shipment process and eliminate manual paperwork. This solution is ideal for small to medium-sized companies, office managers, receptionists, business travelers or anyone on the go. DHL Web Shipping is easy to use and requires no training to use.
DHL account holders can register and start shipping online. It only takes a minute to schedule a shipment, so why wait? Start saving time and money today!
why we use such a screwed work flow?
1, save shipment cost.
2, if we go to DHL directly, they didn't accept this device, there is PSU and FANs in it, which is contraband. only these agent can send them out by doing some bribery work. if we tell them we are not satisfied, they simply ask us to deal with DHL ourself instead.
Oh great! Now everyone knows how honest your company is! So there is an intermediary agent paid by bribery, increasing the customer's risk to not receive the product they ordered. That also proves that you do not go directly to DHL, so you can easily claim have no liability if a package is not delivered.
fuck
You are surely very good at electronic engineering, but you and your team just sucks at customer service.