could any one tell me, how to give a non-exist tracking number to our customers?
Answer in your post:
after about 1 week, they will give us the tracking number if we ask for.
So ask for it.
to most country, 1 week time is enough for a delivery.
To my location this is from 2 up to 4 weeks.
if anything goes wrong, like custom issues happened or wrong tel number or something , our agent will call us, give us the tracking number, let us contect with our customer. i think multiple people get my email when they having custom issues or DHL can not find you.
So, why not contacted me? I found myself in your problem list suddenly, when caught BitSyncom in random topic (after I posted ton of same questions in other threads) with straight question: "Where is my unit?" EMS have the same problem? Or you shipped via DHL regardless of what customer asked? (I have at least one proof of this, shipped to Belarus)
why we use such a screwed work flow?
Cos I have to pull out every word with pincers from you or BitSyncom. Why not just answer? I and many others are on deck to quote your answers to anyone, who asked the same info, that was answered elsewhere in forum. I do not need full explain, you can reply for ex.:
"Ok, just checked, your unit is shipped, wait for week and if it will not come to you, PM me, I will request tracking # from agent... etc etc etc" or
"We have problem with shipping your unit, we will ship it in n days." IS IT SO HARD? If I will have such answers, I will close this forum and will go into my favorite minecraft server and build another difficult device, to waste some time.
2, if we go to DHL directly, they didn't accept this device, there is PSU and FANs in it, which is contraband. only these agent can send them out by doing some bribery work. if we tell them we are not satisfied, they simply ask us to deal with DHL ourself instead.
So, EMS doesn't accept this devices too? If so, I'm will accept unit without PSU and FANs with pleasure and will not demand any money back
fuck
Can say the same. I'm tired to hunt you or BitSyncom from topic to topic.