A moderator on all the sites I'm aware of is not able to process withdrawals, they have the ability to ban people and answer questions. This owner and his operation are doing just fine. This isn't his full time job anymore, but what he does offer is a great site that runs on it's own on a day to day basis, and I trust him with many btc. Trust is the most important thing any owner can offer. He always responds to emails just understand the situation and if your ok with waiting a day or two this is a great place to play.