I think everyone who has had these problems with AsicSpace should get together.

I have 15 miners there. 1 S9 got 'toasty' and failed, per one of Robert's scarce text messages. I've tried to arrange to get it back so I can get it fixed or at least tinker with it myself, but no luck. It doesn't seem anyone is ever at the facility.

Four days ago all but one of my miners went strange. They mined intermittently, failing over to the last choice pool, with ridiculous rejection rates (As high as 80%). Now only 4 show up at all, with hash rates in the 200 GH range. Numerous texts have been ignored. Yesterday he texted me 'someone will be there Wednesday'. Well, it's Wednesday at 5 pm and there is no change. Here's BTC at $840 and the majority of my hashpower is out for the count. 70 TH/s is down to about 6 TH/s.

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Update: It turns out that a switch failed, and it took 5 days to get a new one due to winter storms delaying shipment.
Seems to be a strong argument that they should keep spares in stock...

Also it doesn't explain why the customer service is so crappy. If they just said on Day 1 that they had a bad switch and needed to send for a new one it would have been a lot better.
I shouldn't have to badger them to find out what's going on. A proactive message to those affected would help a lot in building confidence in this business. Honestly I don't think they care.