Today I opened a new ticket for this "Buying bitcoin transaction failed." message. Now support replied that this request has been closed and merged with my request from 2 days ago for the message "your account is blocked. We're checking with the bank." But still no reply on that ticket.

So they close my ticket from today saying they merged it into a ticket from 2 days ago but still don't bother to reply on that ticket

This is some terrible support and as a new user I am not happy with this site at all.