Thanks for your help.. actually my brother is a lawyer in Europe and specializes in International law.. forget about the money they froze on my account, it's been 2-3 days since they are "reviewing" my account and they haven't replied yet which leads me to believe they completely put that support ticket to the back and have no intention on releasing my coins
I see a lot of huffing and puffing from your end but it's all hot air. Good luck with pursuing them on the privacy issue, once you signed up with them, you agreed to their terms. Good luck in making anything stick against their lawyers.
Do keep us posted, I'll come back every few months and ask to see how you are doing and how much money and time you and your brother have wasted...