My friend made a transaction to Kraken via his bank. He brought the money in cash to the bank and told them to send this money to the kraken account via SEPA. They send them directly from their bank account and now kraken has his money on hold because several other accounts have been funded from this same bank account. He did explain this situtation and they haven been responding on their support site. Last message from them was on wednesday morning. He wants to buy before the 28 but folks at kraken are super slow. It's been now 4 days since they have his money on hold.