Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hi URSAY,
This is another attempt at getting support from BitInstant. I made a transfer yesterday afternoon, confirmed by ZipZap and BitInstant, but the API response looked odd. I sent an email to support and rec'd this message:
Please let me know that this will be done soon, it has been some time now and I'm getting antsy, and have not heard back from support since I contacted them again.
This is another attempt at getting support from BitInstant. I made a transfer yesterday afternoon, confirmed by ZipZap and BitInstant, but the API response looked odd. I sent an email to support and rec'd this message:
Hello _____,
I apologize for the delay. We have a low balance on the exchange that has caused orders to get stuck in our system. Rest assured, your funds are safe. As soon as we have the appropriate balance, I will manually transfer your order. Thanks for your patience!
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Sincerely,
Rachel
I apologize for the delay. We have a low balance on the exchange that has caused orders to get stuck in our system. Rest assured, your funds are safe. As soon as we have the appropriate balance, I will manually transfer your order. Thanks for your patience!
---
Sincerely,
Rachel
Please let me know that this will be done soon, it has been some time now and I'm getting antsy, and have not heard back from support since I contacted them again.
Do you have an order ID # and more order details? Thanks!
