I'd like to believe that everything will be OK, but why hasn't bitinstant even replied to me directly via their chat, phone or email support? Why do I have to go on an internet forum just to get somewhat of an answer? It shakes my confidence in the company a bit.
Trying to be a gentleman, but WTF??
I understand your frustrations. I am here because so many people come to Bitcointalk to vent rather then contacting support. My goals are to help manage your expectations, provide excellent service, and be honest in our communications. I think it's great that they have multiple support options.