Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
URSAY
on 04/04/2013, 02:07:44 UTC
Hey Ursay, I just did a 500 deposit to Mtgox using ZipZap>Walmart and I got 2 confirmation emails including one from bitinstant and one from zipzap, the bitinstant one said "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order"

These 2 confirmation emails where recieved at 6:07, the ID says Order Confirmed, and the last event was Order executed - funds deposited at remote exchange at 7:29.

Heres my order ID:

5c3fa23d-80b5-4873-901d-0adeb00de025


I checked the Mtgox address and its correct, so I don't really see why else I haven't recieved it, I currently at 9:08 have $0.00 in my Mt. Gox account

I really really can't afford to lose this as this investment was entrusted with me.

You won't "lose" you investment.  BitInstant is not out to scam anyone.  Smiley

Thanks for providing so much info.  I'm escalating this issue to level 2 support.

-BitInstant Support