Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
volvox6
on 04/04/2013, 02:48:41 UTC
URSAY, Thank you for being great support here!
I'm in the same boat as a lot of guys, for some reason my transaction is stuck on 'loading'.
Reading though the posts, it seems like there is a way some transactions to get stuck in this limbo and maybe all they need is a manual push?

Anyway- I already filed a ticket with you, just wanted to make sure you had my MtGox account # incase that was helpful in pushing it through:

  • MTgox Account: 231678

    Order ID: 9cafb842-dced-46e7-977a-13bfb74837d6
    Quote ID: 2871fa44-407b-4db4-aa2e-4f18b01d3a59
    Event ID: 1aa207eb-653e-4ef1-b069-c0b8d93c1c49

    Dwolla verification is:
    $300.00 to BitInstant (EDP)
    transaction ID # is 2508578


Again, thank you for communicating with us and letting us know whats up. I was have been worried, as I think most of us are, that someone could just run off with our investments when we don't see them for a day and get no notification.
So the information is REALLY APPRECIATED!