Finally
We have seen a significant amount of comments on the web (various forums, Reddit, etc.) that portray Mt.Gox as a company held by idiots and other rather rude words, complaining about inability to deal with lag and other system issues, without understanding the magnitude of work and attacks we are facing every day.
This thread is a great example of the communication that goes a long way towards defusing those kinds of reactions.
When your customers don't know what's going on they tend to assume the worst.