Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hi Ursay,
I just got back from 3 unsuccessful attempts to complete my transaction at CVS (used bitinstant CVS to bitcoin email). My order amount is for $100 and my zipzap fee is $3.95.
Basically what happened all three times is I would get to the counter, the total would come up as $100 dollars instead of $103.95, the person at the register would attempt to go through with it anyway, and then it would return "invalid transaction" or something like that.
I then went back to the moneygram phone, did the process over again, and explained to the person on the phone what was happening. The last time I did it, the person on the phone claimed it was because I was trying to send it to a person instead of a business, which I knew wasn't right because I remember confirming that I was sending money to zipzap.
I'm going to try again tomorrow at a Walmart instead of CVS, but how can I make sure that it works this time? Why wouldn't the transaction fee show up, even when I explain to the people on the phone what's happening?
I just got back from 3 unsuccessful attempts to complete my transaction at CVS (used bitinstant CVS to bitcoin email). My order amount is for $100 and my zipzap fee is $3.95.
Basically what happened all three times is I would get to the counter, the total would come up as $100 dollars instead of $103.95, the person at the register would attempt to go through with it anyway, and then it would return "invalid transaction" or something like that.
I then went back to the moneygram phone, did the process over again, and explained to the person on the phone what was happening. The last time I did it, the person on the phone claimed it was because I was trying to send it to a person instead of a business, which I knew wasn't right because I remember confirming that I was sending money to zipzap.
I'm going to try again tomorrow at a Walmart instead of CVS, but how can I make sure that it works this time? Why wouldn't the transaction fee show up, even when I explain to the people on the phone what's happening?
Hey man thanks for helping! I didn't see this response and I pretty much just posted a similar solution.
This exact thing happened with me at a CVS. The person at the counter is entering in $100 as the amount when they need to enter $103.95 for it to be accepted. I had to go back and forth with the lady as she told me she normally just enters the bill amount, and then the additional fee gets added on. She was confused as to why it didn't add the fee the first time and just charged me the amount with out the fee ($100). After ringing me up we got the same invalid transaction error. The second time I convinced her to put the amount with the fee ($103.95) and the order went through. I promptly received an email from ZipZap confirming my payment. Of course what happens after that is anybody's guess as I still haven't received any bitcoins from BitInstant, or any responses to my direct questions, emails or phone calls.