Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hi Ursay,
I just got back from 3 unsuccessful attempts to complete my transaction at CVS (used bitinstant CVS to bitcoin email). My order amount is for $100 and my zipzap fee is $3.95.
Basically what happened all three times is I would get to the counter, the total would come up as $100 dollars instead of $103.95, the person at the register would attempt to go through with it anyway, and then it would return "invalid transaction" or something like that.
I then went back to the moneygram phone, did the process over again, and explained to the person on the phone what was happening. The last time I did it, the person on the phone claimed it was because I was trying to send it to a person instead of a business, which I knew wasn't right because I remember confirming that I was sending money to zipzap.
I'm going to try again tomorrow at a Walmart instead of CVS, but how can I make sure that it works this time? Why wouldn't the transaction fee show up, even when I explain to the people on the phone what's happening?
I just got back from 3 unsuccessful attempts to complete my transaction at CVS (used bitinstant CVS to bitcoin email). My order amount is for $100 and my zipzap fee is $3.95.
Basically what happened all three times is I would get to the counter, the total would come up as $100 dollars instead of $103.95, the person at the register would attempt to go through with it anyway, and then it would return "invalid transaction" or something like that.
I then went back to the moneygram phone, did the process over again, and explained to the person on the phone what was happening. The last time I did it, the person on the phone claimed it was because I was trying to send it to a person instead of a business, which I knew wasn't right because I remember confirming that I was sending money to zipzap.
I'm going to try again tomorrow at a Walmart instead of CVS, but how can I make sure that it works this time? Why wouldn't the transaction fee show up, even when I explain to the people on the phone what's happening?
I've been in this situation at CVS. Moneygram didn't know what the hell I was talking about and the CVS employees all looked at me funny. LOL.
I'm pretty sure you need to INSIST that they accept your total for submission. I believe there was confusion where the clerk thought I was trying to add the fee to my payment. However, this was the ZipZap fee and not the Moneygram fee so it needed to be included in the total. Don't talk about fees with them. Just insist you want to send a specific amount and you are willing to pay the Moneygram fee...which may be a few extra bucks?
I hope that makes sense! Good luck!
-BitInstant Support
Haha ok great, thanks for the reply, I'll report back if I have any success
The CVS lady did try to argue with me for a few minutes but if you insist they put in the amount that includes the fee they will, and with me putting in the fee let the order go through. I took my ZipZap printout with me and insisted on the total amount shown with fee included. Let me know if you have better luck receiving your bitcoins once your payment is made at CVS.