~snip~
It's not the first time I've heard of this on FJ and I'm sure not the last but I am doubtful they won't eventually get that withdrawal processed. I agree more information should be given about the delays though. Give us an update when you know more!
14 BTC is actually a high amount and probably that it needs to be double checked, plus boxx you know that today is holiday so their staff probably isnt working and it might take a while for them to check this thing however if you actually know alot of this had happened in the past then you know that in the end they will pay the winners as well , cheers
You know I would have in the past been apt to agree and not have any problem with a delay in order to verify, that is until now. First told by support 24 hours that was on Friday the 30th at 20:00 site time, then told 48 hours that was on Saturday night, it is now coming up on 72 hours and still nothing, not one email, not one phone call, not one chat initiated while I'm logged in (other then the chats I have initiated). I can see 24 hours, even possibly 48 if a major issue, over 70 is just plain poor business practice and terrible customer support. I even requested to speak to someone in management regarding this issue and was told "No" by support on chat. When I stated I was filing a complaint and that I had posted my concerns on bitcoin-talk I was told that I was being threatening and then the support agent disconnected the chat and refused to answer any further attempts to make contact with her. What kind of help desk model is that? What kind of business leaves no way of escalating issues and resolving/repairing problems for 3 days when their business is open? What kind of customer services tells a customer they may not speak to management regarding a issue and then refuses to even communicate with the customer because of false staements regarding threats? What kind of business violates its own posted Terms & Conditions and implements a policy that is only known to exist by them and refuses to share any information regarding this non mentioned policy in any way with the customer who is being effected by it? What type of business refuses to communicate with the customer in regards to the issue but instead appears to hide all information instead? What kind of business advertises as a primary feature "Instant Withdrawals" but then does not do it?
I've been a loyal customer for over a year never complaining or reviewing how they take my funds when I consistently lost and they profited from me, now they decide to treat me poorly and delay and say nothing while violating their own sites rules. My opinion of FotuneJack has been severely affected by this and how they have chosen to not handle it in the most extreme negative.
You are obviously biased Oilacris, Just to break down the garbage you posted...
More than a few minutes is too long 70 hours needs a solid apology, what maintenance are you referring to? gabarage even so, Bad management.
This is not a single scenario, A few people have posted here and elsewhere that their withdrawals have been delayed for over 24 hours, Which is very bad.
The new year is when they should be the most efficient, there are many people around the world who don't celebrate NYE again if this is a excuse, Bad management!
What about the player who chooses to celebrate NYE with a relaxing gamble and wins, But really loses when he has to endure this ordeal of waiting for his funds and terrible treatment? Bad management!
I had BTC3 I was saving for when fortunejack apologised to this player and reassured bitcointalk that their withdrawal system has been fixed and all withdrawals will be process in under 24 hours, Now I will take my BTC to a sportsbook instead. I am annoyed because I like playing there, But gamblers need to stand for their rights and not accept being treated like rubbish!