Generally I would say it's a free market, if you don't like it, take your business somewhere else.

But what pisses me off is that they make insane profits, which is a trivial calculate (daily volume * 0.4%), so they must be FUCKING LOADED. There is almost nothing in the computer industry that this kind of money cannot buy, so why the fuck can't they just hire some competent programmers/database experts?

It really makes me sick to think that when the Coinlab deal gets done, Mt.Gox will be a huge public embarrassment to Bitcoin in the inevitable media spotlight.