After increasing their price from $1500 to $5000-$7000 or whatever it ended up being is very blatantly not trying to protect anything except filling their pockets with money. It baffles me the hundreds of thousands of dollars these guys received and can't even hire some kid to help with at least simple customer service responses and paper work. Just wait until more units are out in the wild and some start to  break or have problems. Good luck with getting help. "But I paid $6000 for it", so what, we don't have customer service.