My biggest issue right now, is that its like they dont even recognize that i have funds. i cant withdraw and cant even bet on the house. probably both do to hot wallet, and i dont know how this still is a problem if they see people wanting to cashout they should increase the hot wallet amount. at this point my bitcoins are basically non existent. such a mess.
Did you try and make a withdraw? If so your withdraw might be pending and that's why its not showing up in your account and you can't bet or withdraw an even higher amount.
Eventally with enough time you should get your deposit back but who knows. The hot wallet eventually does actually get refilled and this website has lots of BTC in capital so they won't go bankrupt anytime soon.
It would be the perfect gambling site if they only improved their support. They really need to hire some devs and support staff.