I apologize if i have been rude, i deposited a sizeable chunk of my monthly income with your company and i am just getting very frustrated.  I was feeling alot better when rachel from liveagent told me they were having issues and it would be fixed within a couple of hours.  however in that time i have been reading up on this and other forums and it seems i am far from being alone on this.  i have not seen an employee in the irc server that is claimed  'You can reach us at info@bitinstant.com or our active IRC channel.
Server: irc.bitinstant.com
Channel: #BitInstant'

i have been in that channel all day and i have seen 4 people speak, none of which was an employee of bitinstant and 2 of which like myself were there for bitcoins not being received.  This worries me, every other person seems to be posting about how they cannot get ahold of anyone and that you are the only contact who responds.  

Do you know where my money is or why it is not going through?  because i most certainly would like to know also.

thanks
-bitinstant 'customer'