Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
inermae
on 04/04/2013, 15:07:43 UTC
Deposited $480.05 yesterday, no coins received.  I had deposited the day prior, and received the coins instantly.

OrderID: bc9233ec-0670-42e8-8018-0f7b288a2df8
EventID: 15e05d38-1406-441e-b030-7f8ee0cb7600

I emailed support almost 24 hours ago, and still no response.

Do you have an order ID #?  Please provide more details about your order such as the options you used and what went wrong.  Thanks!

Isn't the order id number in the above quote?

What went wrong is that I never received the bitcoins.  I used identical options to my previous successful transfer. (Moneygram)  I see no evidence of any transfer using the blockchain.info search (as was suggested by the bitinstant confirmation email)

I am not sure what other information you need to find my transaction.  I feel very uncomfortable copy-pasting the contents of the confirmation email in a public forum.  Please PM me for any specifics you need.