ALERT
The request refund section has stopped working on their website. One user got the following message when he asked for refund :
It is understandable if one of feature from a website stops working. It happens with most of websites at certain point.
Dear Users,
Due to high influx in refund request because of speeding price hike of bitcoin we are unable to process your request right now unless price comes to a stable value.
Sorry for the inconvenience!
Regards,
Team GainBitcoin
However giving crappy reason for not able to process a request does not make any sense. Now who knows how long will it take for price to a stable value?
what if price remains unstable high and it is also end of first month before user could request for refund?
To solve customer tickets/issues this gainbtc *might* heavily relies on "contact your leader/team lead and so on" model. Because people in upper level of pyramid mentions that contact your TL and if issue remains then they will look into it and contact their senior. In turn these people will contact directly Mr. Amit to solve the issue. One thing for sure, if one contact TL or higher leader they have capacity to issue resolved quickly. It does not indicate a dedicate team working on solving issues.
Same working model is observed in many online schemes/scams/revshares programs which rely on facebook group to resolve the issue instead of having a working and dedicated ticketing system. Even if they have ticket system, responses are less frequent.