Oh, ok then.
1$ is not a big tragedy.
I especially wanted to check everything, before serious deposits, how the card works, how the support works...
A bit sad, but looks like I can not trust well to that service. But the card is nice, I've checked it on Google Play, works good.
I wanted to top up it and pay for my hosting, etc... but anyway it's always risk and no way to get the money back....
...so I dont think I'll do it... if the support so... quiet....