I agree.  This is easily the worst support experience of my life.

It's really aggravating that there is just NO helpful response from anyone inside the company.  Just a "check your confirmation email for a MTGox code" canned response, and then nothing.

I didn't even receive a confirmation email from bitinstant.  The only email from BitInstant when sending directly to a bitcoin address is AFTER the transaction is broadcast to the network.  The only reason I know this I successfully ordered from them over a week ago.

I didn't order a MTGox code!  It was a transfer to my bitcoin address! Grrr....