It's been 50 hours now, and still no word on when this will be resolved.

Ursay, it would be really beneficial if you could provide me with a status update on my ticket.

Either through PM or this thread.  It's been 30 hours since a "support" ticket was created.

I don't think I'm asking too much here.

Quote ID    e778fe43-8ed6-4d01-b26e-f280395f260c