Ursay, it's been 50 hours.

Is there any indication of when my issue is going to be looked at by support staff?

It's been over 24 hours since a "support ticket" was created for my issue and I have yet to receive any emails from BitInstant support.

I'd like to request that my issue gets escalated to someone who has authorization to send my money that's sitting in your coffers to my bitcoin address, per my order.

BitInstant transactions are supposed to happen "within an hour".  Well, it's now been 50x longer than an hour, and I can't even get a peep out of support.

This is bad business.  Enough with the excuses.

Order receipt
Quote ID    e778fe43-8ed6-4d01-b26e-f280395f260c
Event ID    1f14b79d-b20a-4c96-811f-90c5954a3fed
Fees (inclusive)    3.99%%
Amount you paid    $500.0 USD
Amount you will receive    $480.05 USD
Destination exchange    Bitcoin Address
Destination account    1JMSyCHYx3ae2yTDLVeBxtZYxKXkuyEwid
Order event log
Timestamp    Event ID    Event type
Wed Apr 3 04:05:53 2013   1f14b79d-b20a-4c96-811f-90c5954a3fed   Quote for new transaction
Wed Apr 3 12:46:58 2013   8492a92e-46f8-4c46-9427-23189fc3eec6   New Order
Wed Apr 3 12:45:22 2013   cd6005a2-66b7-497a-beaf-6d8f68a9b8f8   Coinapult Order Loading
Wed Apr 3 12:50:21 2013   29c49933-b158-4dcb-8002-f596410d1e00   MTGox Order Loading