Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I was told we would be reimbursed the difference by not only Yankee but Ursay as well. I don't know how true this is as no one who has resolved their issues has posted anything.
As a new employee I am not aware of such refund details. I don't believe I made a comment on this one way or the other.
I remember this being posted as a response to the worry that we are all losing money waiting on a resolution of our orders but now that I go back to look it seems to have been redacted... I guess you guys will do what you want. All we can do is pray you'll do the right thing.
Here is the quote from Charlie
Hey!
We're working on all your issues!
Few things to note:
1- We will always honor the BTC price at time of purchase if its our fault.
2- We see all your posts here. Its not easy to respond to them all, so we scrape all the data and process your orders.
We have never scammed anyone. We are having growing pains so support is delayed.
Today, we hired URSAY who will be on these forums all the time watching this thread.
Thanks for your patience.
We're working on all your issues!
Few things to note:
1- We will always honor the BTC price at time of purchase if its our fault.
2- We see all your posts here. Its not easy to respond to them all, so we scrape all the data and process your orders.
We have never scammed anyone. We are having growing pains so support is delayed.
Today, we hired URSAY who will be on these forums all the time watching this thread.
Thanks for your patience.