Re: Official Newbie BitInstant Support Thread (Active Customer Support)
URSAY, you've spoken to Charlie recently right? when does he plan on resolving our issues? I was told he was the only one that could help me but I havn't been able to get a reply from him.
See Ursay? This is what I'm talking about. You told me that you would soon be talking to Charlie and would have an answer to problems only he could answer. When asked for an update, we are usually ignored, not always. That's all I meant. You did indeed open a ticket for me and I really appreciate that.
I did speak with Charlie. I've just been really busy trying to learn the ropes and getting myself set up to handle support requests overall. Originally I had assumed that I would go into BitInstant and I would be suggesting customer service management software, etc. That was FAR from the case. BitInstant has a very intricate system and it's well put together. So it's more about me catching up to them. But I'm spending most of my days and nights trying to get integrated.
So I apologize if I did not speak to Charlie about your specific issue. With the amount of volume and issues everyone is dealing with, that is not always practical. I have to look at the bigger picture...continue training myself and resolving issues which come in faster then we can handle.
I'm still hoping to solve some of your lingering issues this weekend though. I can't promise you, but I am doing my best.
Thanks for your understanding.
