See Ursay?  This is what I'm talking about.  You told me that you would soon be talking to Charlie and would have an answer to problems only he could answer.  When asked for an update, we are usually ignored, not always.  That's all I meant.  You did indeed open a ticket for me and I really appreciate that.

URSAY, you've spoken to Charlie recently right? when does he plan on resolving our issues? I was told he was the only one that could help me but I havn't been able to get a reply from him.