Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Don't worry guys! Yankee totally just pm'd me and gave me an answer! The same answer that Rachel gave me five days ago... A wrong answer. 
well hey. At least he's trying. And I appreciate the hell outta that.
Keep going Yankee! I believe in you!
well hey. At least he's trying. And I appreciate the hell outta that. Keep going Yankee! I believe in you!
Processed!
Yup, I pm'd Yankee and Ursay per both the requests... Waiting.
Its funny, you PM'd me and your money is right in the PM!
We gave you a MtGox code and you need to redeem it!
EDIT: Just saw the code was expired since it was redeemed for 48 hours. I manually processed it into your account!!
Got it?
URSAY, you've spoken to Charlie recently right? when does he plan on resolving our issues? I was told he was the only one that could help me but I havn't been able to get a reply from him.
See Ursay? This is what I'm talking about. You told me that you would soon be talking to Charlie and would have an answer to problems only he could answer. When asked for an update, we are usually ignored, not always. That's all I meant. You did indeed open a ticket for me and I really appreciate that.
Hey guys, URSAY forwarded me your info.
If you want me to look faster, send me a PM and Ill look now!
URSAY, you've spoken to Charlie recently right? when does he plan on resolving our issues? I was told he was the only one that could help me but I havn't been able to get a reply from him.
See above
That's funny, I PM'd you hours ago and got no response.
At this point I think it's safe to say that our 3.99% BitInstant fee has been increased to a 100% fee for many of the people posting in this thread?
Yesterday, this thread stood at 127 pages and is now at 145, 146? BitInstant not meeting their obligations to the customers that wired them money is clearly building momentum, not subsiding.
If this was only a technical glitch and you had the monetary resources to meet your obligations you would have done so by now.
For now I'll continue to monitor the block chain in hopes of hearing the magical beep that indicates MY money heading to MY wallet. The sound of BitInstant getting its shit together and holding up their end of the bargain.
The reason this thread is longer is because URSAY is responding to every single person as of 2 days ago when we hired him.
Your first statement is false because we honor the price and give refunds from time of deposit, which Ive said countless times in this thread.
I appreciate your patience here, we're doing our best with this volume explosion that we've seen.
At the end of the day, we've never scammed anyone and don't intend to do so. We'd appreciate if you treat us with the same respect we treat you with.
Anyways, your order failed because someone tried manually processing a few times and it froze up.
I cancelled it and reprocess it without any fees.
Transaction_id': u'515f7a9a3fa78d4cc6a572a6
Thanks