Jake, I am not a specialist.. but I have withdrawn 60 btc recently. There is NO confirming email for each withdrawal. So what they are saying,. if somebody sat on your computer, and logs into satoshidice and you had your password saved, he could easily have transferred the btc.
Request some more help from them. Let them give you you access report, addresses where the btc. went.. So you can figure out what happened. I agree that their support is very bad and that they should offer 2fa to avoid such risks and, and, and.. thats why I pulled out two days ago.
Hope you can figure it out.
Whaaat? If there are no confirmation emails, how can you prove that your account was not compromised? O.k., you could request the server logins in Curacao, as the gaming server is in Curacao and they have to store everything by law.