Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Entered an order yesterday morning:
Order ID: 6cd721ca-1c62-4868-98aa-2975cf0880e5
$150 Dwolla to bitcoin address. Still showing "MTGox Order Loading" on the order status page.
The money has been transferred out of my Dwolla account. No confirmation email, no bitcoin delivery.
Please fix this as soon as possible.
Order ID: 6cd721ca-1c62-4868-98aa-2975cf0880e5
$150 Dwolla to bitcoin address. Still showing "MTGox Order Loading" on the order status page.
The money has been transferred out of my Dwolla account. No confirmation email, no bitcoin delivery.
Please fix this as soon as possible.
Ticket opened. Thanks for your patience!
-BitInstant Support
URSAY, someone yesterday had my same problem (Dwolla to bitcoin address) and you said you would reset his order and it should go through. Can you do this with my order?