No problem!

This is the deal people...

I used to record your user name and forward things up the chain.  If you are not on this new list then you still may have a ticket open.  I didn't lose your info and our team is still working on your issues.

As I become more savvy with the BitInstant systems I am able to look up your issues myself and try to solve them or offer more relevant info to the people who CAN solve your issue.  I am trying to be more personally accountable with your support issues so my new list records more details which allows me to give you an actual status instead of just escalating a ticket.

So I'm adding you to the new list OpenYourEyes.  I can tell you right off the bat that you were issued a Gox code.  I'm assuming it is expired now?  If this is the case then we will have to push it thru manually and I am preparing a nice list for the other support agents regarding these manual push throughs. 

P.S.  BitInstant support is not run from "lists".  LOL.  We have wonderful support software, databases, etc. which I am slowly becoming more integrated with.  One step at a time...