Has anyone had a response recently from Kraken support as I've been waiting more than a fortnight to get a simple money transfer completed.
So currently my deposit is being withheld for no apparent reason and this level of support is unacceptable.
I'll PM the moderator and hopefully get a more positive response.
Two weeks also here, waiting for a response to my issue. Ive given up on Kraken. So many issues lately. The latest one, are orders that dont execute. Ive had 4 orders out of the last 100 or so, just sit there pending, when the market price has moved through the price of my order/s. Cost me a few hundred Euros, on one order, as the market moved abruptly, i watched for 2 mins waiting for it to execute. It didnt, so i had to cancel, and market buy my way out of the trade.
Horrible place to trade, lately, and the above issue now makes it dangerous. Wake up Jesse. People getting sick here, on the High Seas of Success. (that slogan makes me want to puke).
I asked you on the 17th to PM me your ticket number, but didn't hear from you. The most expedient way to escalate your ticket at this point would be to just post your ticket number here in the thread since I've asked support to watch out for it. You can PM me the ticket number, but I won't be able to check my private messages for about 6 hours or so.
We did have an issue with some orders no executing during a period of extremely heavy trade volume. We are currently working to isolate the cause and fix it.