Good news.
I can now confirm that my case has been resovled by them after i hadnt been able to withdraw ever since the site started acting up. it took me my forth attempt (1 by forum messages 3 by email) but they handeled my withdrawel with confirmation that i was indeed the owner of the account in question and they sent the bitcoins to a provided adress.
add me to the list of sources saying they arent running away with your money. theyre probably just not equiped to handle the of request at the moment.
that is all.