Lets see I ordered btc @ ~87 so 980/87 = 11.25, call it 11 btc ordered.
last night I got $980 @ $144.5/btc so 980/144.5 = 6.782 delivered (I actually bought that many btc at market price last night).
So I think I deserve 11-6.782=4.218 btc
(current price is 158$/btc) -> 4.218*158 = 666.444.


Id be happy with a compromise of another $500 delivered today even though btc is up to ~160. I think that is more than fair. Not sure what another ticket means. If that means another week then obv btc price could change significantly and then obv I wouldn't be happy with 500$.
The problem of running a company that promises (and charges for) relatively instant orders with "a dynamically updated model" is that you have to deliver instantly in a dynamically updated way. You cant deliver 66% of the ordered btc a week later....