So, what is the problem?
I'm in IT, so don't be afraid to spit out tech jargon, I think we all deserve a real reason for all of this.

Why have I still not gotten any replies in three days (one per day) for my support request?
Why has a public announcement not been made?
Why are you still accepting new orders if your system is currently broken?

I posted my order id on the last page.
This is just getting old at this point.