Ninjastic
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
Luckybit
on 07/04/2013, 23:46:33 UTC
Quote from: iiqher on April 07, 2013, 11:43:29 PM
Quote from: Luckybit on April 07, 2013, 11:40:13 PM
Quote from: iiqher on April 07, 2013, 11:38:01 PM
It seems like I am in the same situation as others here..
Purchased $60 of bitcoins, got the confirmation email from ZipZap but nothing from Bitinstant. Obviously blockchain says no coins have been transferred..

Checking the quote ID on bitinstant gives this as the latest status: 'MTGox Order Loading'

Please help, lol.
Quote ID: 87dbe6e2-6a47-4dbd-a913-c26c49aa3ebd
Acct #: 724357306

Can you take a screen shot or something to show us where and how you find this quote ID?



I kept the tab open on my browser after I first put in my order on bitinstant. That's the only way to retrieve it I think.

They should have emailed that information to us and/or sent it via sms. Who could be expected to leave their tab open or to even know what Quote ID or Order ID is until it's too late?