Why do you guy use worse exchange rate in your wallet than other wallets and other than what your site shows?
For instance I sent 197$ worth of btc from my blockchain wallet and in my ecoin account it is only worth 191$ and if I try to load the card it's worth something around 189$. Live rate at e-coin.io shows it's worth 197$ now. So basicaly I am losing 4-5% of my money when loading the card.
Is this your fee or?
Yes, they are playing with an exchange rate. Actually they are one of the most expensive ways to withdraw bitcoin. I have made a comparison last week:
| Xapo | Wirex | Cryptopay | Spectrocoin | Uquid | Advcash |
| USD for 1 BTC | 911.38 | 889.62 | 883.85 | 906.7 | 907.59 | 898.33 |
| Margin from Bitstamp rate | 0.61% | 2.99% | 3.61% | 1.12% | 1.03% | 2.04% |
| Price and maintance of physical card for one year (in USD) | 20 | 29 | 27 | 21 | 28.99 | 14.99 |
| Loading fee | 0% | 0% | 1% | 0% | 1% | 1USD |
| Final amount for 1 BTC (in USD) | 891.38 | 860.62 | 848.01 | 885.70 | 874.06 | 882.34 |
The Bitstamp rate was 917.00 at the time of calculation.
So I would recommend you to use xapo or spectrocoin as it seems they have much better rate and fees structure