i spoke to a live chat for help he told me to email
info-en@1xbet.comi thought they have nothing to with 1xbet.com?

It has already been explained in this thread.
1xBit.com and 1xBet.com have connection.
They were explained also all accusations. Several times have been coming here shill "Newbie" users and posting links to some strange pages. Everything was explained.
Feel free to read the whole thread ..
But they do not explain about the accusation about their casino games which is accused using pirated software. Pirated means not original or even worst it is like stolen software.
Curious to know their defense about it, once a site is proved using pirated software then the site cant be trusted.
Also, many times it was mentioned that this is not support thread, so they don't check what is going on here everyday.
OP last time was here 25th January. Calm down, and wait for him.
Many times I've seen here discussions created by "Newbies"..
I in this case I'll be patiently waiting..